E - shop (14)
What options do you currently offer?
Posted: bře 14, 2021
in
E - shop
Visit the product pages on our website and see what we currently offer. If the product is available, it can be added to the cart and purchased. If you want something special or a replica of a model, enter it in the configurator
Can I compare goods on the e-shop?
Posted: bře 14, 2021
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E - shop
Yes, the e-shop offers this feature. Just check the required models to compare.
Can I shop on the e-shop without registration?
Posted: bře 14, 2021
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E - shop
Yes, you can - but you lose a lot of the benefits you have as a registered customer. However, if you do not want to register, we fully respect your wishes and do not force registration on you.
Is it necessary to enter an email and mobile phone number when registering?
Posted: bře 14, 2021
in
E - shop
Yes, it is necessary. These contacts receive notification about the status of orders and are required by the carrier for easier delivery of the shipment. In addition, they receive notifications of shipments, delivery codes of shipments and reports of carriers about the time and place of delivery of the shipment.
What are the benefits of registering a user account?
Posted: bře 14, 2021
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E - shop
The e-shop remembers all your previous orders, addresses and other data. If you leave the cart without completing the order, you can return to it the next time you visit. You can get special discounts related to the quantity purchased in previous orders. You can post comments, ratings and write your own blog posts. And a lot of other benefits….
Do you have multiple user account types?
Posted: bře 14, 2021
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E - shop
Yes, for example an account for the use of a sponsorship program or special discounts, or an account for customers with a print, where they see their current logos and can buy advertising sticks at a discounted price (note - this option will be available at the e-shop at a later date)
I'm a trader - do you have a special account for me?
Posted: bře 14, 2021
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E - shop
Yes, we can set up a merchant account that allows you to see wholesale prices and some information for merchants and distributors only
What is a standing order?
Posted: bře 14, 2021
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E - shop
It is possible to ship drumsticks at regular intervals. You determine the number of pairs and the model and dates when we should send you the drumsticks. That's all, the sticks then go regularly to you without your further ordering. The standing order can be modified, changed or canceled at any time.
What are custom-made drumsticks?
Posted: bře 14, 2021
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E - shop
These are models for which you enter your own parameters, mallets from the configurator and drumsticks where you require any surface treatment, dyeing or printing. These sticks are made or the surface treatment is done only after your order.
What are drumsticks in stock?
Posted: bře 14, 2021
in
E - shop
Stock drumsticks are already made and are immediately available. Delivery times vary depending on when we complete and send shipments.
How do I know if the required model is in stock?
Posted: bře 14, 2021
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E - shop
For each item, you see availability information. If there is information IN STOCK, it means that the mallets are available and you can order them.
Can I order the required model if it is not in stock?
Posted: bře 14, 2021
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E - shop
Yes, you can - by placing an order directly into the system, you enter the preferred production of this model. The production is then realized as custom drumsticks. If the model cannot be ordered, the e-shop will notify you. But even in such a case, you can place an order for this model in the configurator.
How do I repeat an order in the e-shop?
Posted: bře 14, 2021
in
E - shop
Click on your user account. You will find your previous orders there, select the one you want and use the function to repeat it.
What if I want to repeat the order quickly and I can't find the previous one?
Posted: bře 14, 2021
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E - shop
Just send us a message that you want to repeat the last order. We then pull everything we need from our internal system.
